What this policy covers
This policy covers subscription fees you pay to BSYX LABS (Registration No. 202603086039) for InvoKita. It forms part of our Terms of Service.
The free plan
The free plan does not require payment or card details, so no refund can arise from it. You can use it to decide whether InvoKita suits you before paying anything, and we would rather you did.
The 7-day guarantee
If you are subscribing to a paid plan for the first time and decide within 7 days that InvoKita is not right for your business, ask us and we will refund that first subscription payment in full. You do not need to justify it.
To qualify:
- It is your first paid subscription on the account.
- You ask within 7 days of the date that payment was taken.
- The account has not been suspended or terminated for breaching our Terms of Service.
What is not refundable
- Renewal payments after your first subscription period. Cancel before a renewal date if you do not want to be billed again.
- Time already elapsed on the current period. Cancelling stops the next payment; it does not refund the days you have already had.
- Unused allowances — invoices, WhatsApp sends, email sends or AI drafts you did not use before the month ended.
- Partial months after a downgrade, and any difference in price for a higher tier you have already been billed for.
- Fees charged by your own payment gateway, bank or card issuer. Those are not ours and we cannot return them.
How to ask for a refund
Email support@invokita.my from the address on your account. Include:
- The email address on your InvoKita account.
- Roughly when the payment was taken.
- Optionally, what went wrong — it is not required, but it helps us fix things.
We aim to reply within 3 business days. Approved refunds go back to the payment method you used, in MYR, and typically appear within 5–10 business days depending on your bank or gateway. We will tell you when we have sent it.
Downgrades and cancellation
- Cancel or downgrade any time from your dashboard. No email, no phone call, no retention conversation.
- A cancellation or downgrade takes effect at the end of the period you have already paid for. Until then you keep the plan you paid for.
- After that, the account moves to the free plan. Your invoices and client records stay where they are, within the free plan’s limits.
- Automatic chasing stops when you move to a plan that does not include it. Scheduled reminders will not be sent.
Billing errors and serious outages
If we bill you in error — the wrong amount, a duplicate charge, or a charge after you cancelled — tell us and we will correct it. This is not discretionary and the 7-day window does not apply to it.
If the Service is substantially unavailable for an extended period during a month you paid for, contact us and we will consider a credit or a partial refund in proportion to the disruption. We do not operate a service-level agreement, so there is no automatic payout, but we would rather make it right than argue.
Your statutory rights
This policy is in addition to any rights you have under Malaysian law, including the Consumer Protection Act 1999 where it applies to you. Nothing here removes a right that cannot lawfully be removed. Where this policy gives you more than the law requires, the policy applies.