Refund Policy.

1. General Policy

At InvoKita, we strive to provide a high-quality invoicing experience. Because our service is digital and provides immediate access upon subscription, we generally do not offer refunds once a payment has been processed.

2. 7-Day Satisfaction Guarantee

We want you to be completely satisfied with InvoKita. For first-time subscribers to our Paid Plans, we offer a 7-day satisfaction guarantee. If you decide that InvoKita isn't the right fit for your business within the first 7 days of your initial subscription, you may request a full refund.

3. Refund Eligibility

To be eligible for a refund under the 7-day guarantee:

• It must be your first time subscribing to a paid plan on InvoKita.
• The refund request must be made via email within 7 days of the transaction date.
• Accounts that have violated our Terms & Conditions are not eligible for refunds.

4. Process for Requesting a Refund

To request a refund, please email our support team at support@invokita.my with your account email address and the reason for your request. Once approved, the refund will be processed to your original payment method within 5-10 business days.

5. Plan Downgrades

If you downgrade your plan mid-cycle, the change will take effect at the end of your current billing period. No partial refunds or credits will be issued for unused time on a higher-tier plan.

6. Exceptional Circumstances

In rare cases (such as billing errors or prolonged service downtime), we may issue refunds or account credits at our sole discretion.