Who we are, and what these terms cover
InvoKita is operated by BSYX LABS (Registration No. 202603086039), a company registered in Malaysia ("InvoKita", "we", "us"). These Terms of Service govern your access to and use of the InvoKita website, application and related services (together, the "Service").
By creating an account or using the Service you agree to these terms. If you are agreeing on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.
Our Privacy Policy and Refund Policy form part of these terms. Where they say something more specific about a topic, the more specific document applies.
What the Service does
InvoKita helps you create invoices, send them to your clients by email and WhatsApp, follow up on unpaid invoices automatically on a schedule you set, and record payment when your payment gateway confirms it.
We are a software provider. We are not an accountant, a tax adviser, a debt collection agency, a payment institution or a bank, and nothing in the Service is financial, tax or legal advice. You remain responsible for the accuracy of your invoices and for meeting your own tax and record-keeping obligations.
Your account
You need an account to use most of the Service. You agree to give accurate registration details and to keep them current.
- You are responsible for everything that happens under your account, including anything done by people you give access to.
- Keep your password and any API or gateway credentials confidential. Tell us promptly at support@invokita.my if you believe your account has been accessed without your permission.
- One account is for one business. Do not resell or share access to your account with unrelated businesses unless we have agreed in writing.
- You must be at least 18 years old, or old enough to enter a binding contract where you live, whichever is older.
What you may not use the Service for
The Service sends messages to real people on your behalf. That only works if it is not abused. You agree not to use InvoKita to:
- Send unsolicited marketing, bulk messaging or anything that would count as spam. Invoices and payment reminders to people you have actually done business with are fine; promotional broadcasts are not.
- Harass, threaten, intimidate or repeatedly contact someone who has asked you to stop.
- Invoice for goods or services that are illegal, fraudulent or misrepresented, or to demand money you are not owed.
- Impersonate another person or business, or send invoices under a business name you are not entitled to use.
- Upload malware, attempt to breach or probe our systems, bypass usage limits, scrape the Service, or reverse-engineer it.
- Break any applicable law, including Malaysian communications, consumer protection, anti-money-laundering and data protection law, and the terms of any messaging platform or payment gateway you connect.
Your clients’ information is your responsibility
To use InvoKita you will enter other people’s personal information — your clients’ names, phone numbers, email addresses and billing details. This is the most important obligation in these terms.
- You confirm you are entitled to hold that information and to have us process it in order to send invoices and reminders on your behalf.
- You are responsible for telling your clients how their information is used, to the extent the law requires it of you.
- You must honour any request from a client to stop being contacted. InvoKita gives you a per-client switch for automatic chasing and a per-message interval; use them.
- Do not enter special or sensitive categories of personal data (for example health information or identity-document numbers) into invoice fields. The Service is not designed for it.
In data protection terms, you decide what happens to your clients’ information and we act on your instructions. Our Privacy Policy explains this split and lists every third party involved.
Plans, quotas and fair use
The Service is offered on a free plan and on paid monthly plans. Each plan includes a monthly allowance — for example a number of invoices, WhatsApp sends, email sends and AI drafts. Current plans and allowances are shown on our pricing page and in your dashboard, and are the authoritative version.
- Allowances reset each billing month and do not roll over.
- When you reach an allowance, the related feature stops until the next cycle or until you upgrade. Your data is not affected.
- Automatic chasing is included only on the plans that list it. If your plan does not include it, you can still send reminders yourself.
- We may change plans, allowances and prices. If a change affects a plan you are paying for, we will give you reasonable notice by email before it applies to you, and you can cancel before it takes effect.
Payments, and why we never hold your money
There are two separate money flows, and it matters that you can tell them apart.
- What your clients pay you
- You connect your own payment gateway account — for example Billplz, ToyyibPay, HitPay or senangPay. Your client pays into your gateway account directly. InvoKita is never a party to that transaction, never takes custody of those funds, and cannot refund them. Your relationship with your gateway is governed by that gateway’s own agreement with you, including its fees, settlement times and dispute process.
- What you pay us
- Subscription fees for the Service. Fees are stated in Malaysian Ringgit (MYR), billed monthly in advance, and are exclusive of any tax we are required to add. You can cancel at any time from your dashboard; cancellation takes effect at the end of the period you have already paid for. Fees are non-refundable except as set out in our Refund Policy or where the law requires otherwise.
If a payment to us fails and is not resolved, we may suspend paid features until it is. We will not delete your data for non-payment without telling you first.
Automatic reminders are yours to control
When you enable automatic chasing, InvoKita sends reminders about unpaid invoices on the schedule you configure, using message templates you can edit. You decide the wording, the interval, the channel, and which clients are included.
- Reminders stop automatically once your gateway confirms payment, or once you mark the invoice paid yourself.
- Set the interval to zero and nothing is ever sent automatically.
- Because you control the content and timing, you are responsible for the messages sent from your account.
- Message delivery depends on third-party networks and on your client’s phone number and email address being correct. We cannot guarantee that any individual message is delivered or read.
AI features
InvoKita uses a third-party large language model to draft invoices from a sentence you type, and to generate summaries of your invoicing activity.
- AI output is a draft. It can be wrong, incomplete or misleading. Check every figure, name and date before you send anything.
- The Service does not send an invoice on its own as a result of AI output. Sending is always an action you take.
- AI features consume a monthly allowance under your plan.
- Our Privacy Policy explains what data is sent to the AI provider.
Availability and changes to the Service
We work to keep InvoKita available and reliable, but we do not promise a specific uptime percentage and we do not offer a service-level agreement. The Service may be unavailable for maintenance, or because of a failure at a hosting, messaging or gateway provider.
We may add, change or remove features. If we remove something you depend on, or make a change that materially reduces the Service, we will give you reasonable notice where we practicably can.
Who owns what
- Ours
- The Service itself — the software, design, layout, text, graphics and the InvoKita name and logo — belongs to BSYX LABS (Registration No. 202603086039) or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business while these terms are in force. You get no other rights.
- Yours
- Everything you put in stays yours: your invoices, your client records, your logo, your message templates and your business details. We claim no ownership of it. You grant us only the permission we need to host, process, transmit and display that content in order to run the Service for you — for example, sending an invoice to the client you addressed it to.
If you send us feedback or suggestions, we may act on them without owing you anything. That is not a licence to any of your other content.
Suspension, termination and getting your data out
You can stop using the Service at any time and close your account from your settings.
We may suspend or terminate your access if you materially breach these terms — in particular the acceptable-use and client-data sections — if we are required to by law, or if your use puts other users, a provider we depend on, or the Service itself at risk. Except where the breach is serious, unlawful or urgent, we will tell you what the problem is and give you a reasonable chance to fix it before we terminate.
Before you close your account, export anything you need: invoices can be downloaded as PDFs. After termination we may delete your content. Do not rely on us as your only copy of your business records.
Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, conditions and representations that are not expressly set out in these terms — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
In particular, we do not warrant that the Service will be uninterrupted or error-free, that every message will be delivered, that AI output will be accurate, or that you will collect any particular invoice or amount.
Nothing in these terms excludes or limits any right you have under Malaysian law that cannot lawfully be excluded, including under the Consumer Protection Act 1999 where it applies to you.
Limitation of liability
To the fullest extent permitted by law, we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, loss or corruption of data, or any indirect or consequential loss, however caused.
Where we are liable, our total aggregate liability arising out of or in connection with the Service in any twelve-month period is limited to the greater of (a) the total subscription fees you paid us for the Service in the twelve months before the event giving rise to the claim, and (b) one hundred Malaysian Ringgit (RM 100).
These limits do not apply to liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or to any other liability that cannot lawfully be limited.
Indemnity
You agree to indemnify us against claims, losses and reasonable costs (including reasonable legal fees) arising from your breach of these terms, from your use of the Service in a way these terms prohibit, or from a third party’s claim about content you sent or personal data you entered.
Changes to these terms
We may update these terms. When we do, we will change the "last updated" date at the top of this page. If a change materially reduces your rights or increases your obligations, we will give you notice by email or in the app before it takes effect.
If you keep using the Service after a change takes effect, you accept the updated terms. If you do not accept them, stop using the Service and close your account.
Governing law and disputes
These terms are governed by the laws of Malaysia. You and we submit to the exclusive jurisdiction of the courts of Malaysia.
Before starting proceedings, please contact us at support@invokita.my so we have a chance to resolve the problem directly. Most things can be sorted out in an email.
These terms are written in English. If we publish a translation and the two versions conflict, the English version governs.